- Human resources, Information technology

Role of BPM in Human Resources

Well, we do know that various technologies are now in place to simplify human resource management. Most of these technologies depend on merging information technology with the automation of various sub-processes, and since the function of the human resources department is no longer limited to performing administrative duties, its effective management becomes all the more important.

However, a business cannot expect increased productivity or efficiency by simply incorporating any new technology. On the contrary, if the solution in question is not effective, it would only lead to increased losses in the form of exceeding overhead costs. A single BPM solution, on the other hand, can be used for various purposes like recruitment, planning, wage administration, leave tracking, etc. This is amongst the main reason that an increasing number of businesses are looking towards BPM solutions in streamlining their human resource management.

The workforce of the organization implementing such solutions would be involved in different capacities. From a point of view of a worker this would result in tasks being represented in the form of instructions, priorities, completion times, etc. and the solution in question would also help in executing and monitoring the tasks. For a manager, this would translate into detailed and graphic reports which would offer clear pictures, and the solution would also help in the approval and escalation aspects.

Do know that all the processes that are linked to human resources would be directly or indirectly affected by the way the human resources department functions. The human resources department can particularly benefit by the implementation of a good business process management solution for various reasons, and these include knowing that many existing human resources processes are paper based; that solutions often require cross departmental collaboration; that time is often a crucial factor; that multiple levels could be involved in the decision making process; and that the processes have to be adaptable to change.

Some of the many human resources sub-processes that can be effectively automated using BPM solutions include:

· Hiring and On-boarding
· Termination of services
· Leave management
· Training and development
· Wage management
· Performance appraisal
· Compensation and benefits
· Certification management
· Facility management
· Timekeeping
· Internal auditing

Having said that, a good BPM software can also be used to understand how the given skill sets can be used most effectively; it can be used to formulate new processes; it can be used as a common platform across various functions; it can regulate compliance within the existing framework; it can help minimize human errors; it can help increase productivity; it can help in the form of offering customized reports; it can help align the goals of the business across all departments; and in effect, it can help decrease overall expenses and increase overall profits.